Shipping policy

EnerC (Pty) Ltd delivers online orders throughout South Africa. We use trusted courier services, including The Courier Guy, to deliver customer orders safely and efficiently.

1. Delivery Areas

We currently deliver within South Africa only. Delivery to remote or outlying areas may require additional transit time.

2. Order Processing

  • Orders are normally processed within 1–2 business days after your order confirmation has been received.
  • Business days exclude weekends and South African public holidays.
  • Once your order has been dispatched, tracking information will be sent by email or SMS where available.

3. Estimated Delivery Times

  • Major cities: approximately 3–5 business days.
  • Outlying areas: approximately 3–7 business days.

Delivery times are estimates and may be affected by courier delays, weather conditions, public holidays, remote delivery areas or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and the applicable shipping method. The shipping charge will be clearly displayed before you complete payment.

Standard shipping within South Africa costs R110. Free standard shipping is available on orders of R750 or more.

5. Order Tracking

After your order has been dispatched, you will receive tracking information where available. This can be used to follow the progress of your delivery through the courier's tracking system.

6. Delivery Problems

If your order has not arrived within the estimated delivery period, please check your tracking information and contact EnerC if you require assistance.

Although courier delays may occasionally occur, EnerC will assist customers with tracing delayed parcels and resolving delivery-related problems wherever possible.

7. Incorrect or Changed Delivery Addresses

Customers are responsible for ensuring that the delivery address supplied when ordering is correct.

If you need to change an address after placing an order, please contact us as soon as possible. We will try to update the address before dispatch, but changes may no longer be possible once the parcel has been handed to the courier.

8. Missed Deliveries and Returned Parcels

If a courier delivery attempt is unsuccessful, the courier may attempt delivery again or contact you to arrange an alternative delivery.

If an order is returned to EnerC because of an incorrect address, repeated failed delivery attempts or failure to accept the parcel, we will contact you regarding redelivery. Additional courier charges may apply before the order is dispatched again.

9. Damaged or Lost Parcels

If your parcel arrives damaged, or you believe it has been lost in transit, please contact EnerC as soon as possible and preferably within 7 days of the expected delivery date.

Please retain the parcel, packaging and damaged goods where applicable, as photographs or inspection may be required when investigating a courier claim.

10. Contact EnerC

If you have any questions about an order or delivery, please contact us:

EnerC (Pty) Ltd
Company Registration: 2024/684196/07
185 Nkwe Road
Tierpoort, Pretoria
0056
South Africa

Email: enquiries@enerc.co.za
Phone & WhatsApp: +27 68 171 4201

Thank you for choosing EnerC for your rechargeable battery needs.