Refund policy
At EnerC, we want customers to be confident when purchasing our products. This policy explains how returns, exchanges and refunds are handled.
1. Change-of-Mind Returns
If you change your mind about an unused product, please contact us within 30 days of receiving your order.
To qualify for a change-of-mind return, the product should be unused, undamaged and returned with its original packaging, accessories and proof of purchase.
Return courier costs for change-of-mind returns may be for the customer's account, except where applicable consumer law provides otherwise.
2. Online Purchase Cooling-Off Rights
Where applicable under South African law, customers purchasing goods online may have additional cooling-off rights. These statutory rights are not limited by this policy.
3. Incorrect, Damaged or Defective Products
Please inspect your order after delivery and contact EnerC as soon as possible if the product is damaged, defective, incomplete or different from what you ordered.
Where goods are defective or fail to meet the standards required under applicable South African consumer law, customers retain all rights and remedies provided by law.
For qualifying defective goods returned within the applicable statutory period, the available remedy may include repair, replacement or refund, subject to applicable South African consumer legislation.
4. EnerC 1-Year Limited Warranty
EnerC rechargeable batteries are backed by a 1-year limited warranty covering qualifying manufacturing defects under normal use.
This warranty is in addition to, and does not replace or limit, any rights customers may have under South African consumer law.
Warranty claims may require proof of purchase, photographs and/or return of the affected product for assessment.
The warranty does not cover damage caused by misuse, physical damage, unauthorised modification, incorrect charging, use outside the product's specifications or normal wear and tear.
5. Exchanges
If an exchange is approved, EnerC will provide instructions for returning the original product and arranging the replacement.
Where the requested replacement product is unavailable, we will discuss an appropriate alternative or refund with you.
6. Sale and Promotional Items
Change-of-mind returns on certain clearance or promotional items may be restricted where permitted by law.
This does not affect your statutory rights if a product is defective, damaged, unsafe or incorrectly supplied.
7. Refunds
Once a returned product has been received and, where applicable, inspected, we will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method. EnerC aims to process approved refunds within 10 business days. Your bank or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed after EnerC confirmed that your refund was approved, please contact us.
8. How to Request a Return or Warranty Claim
Please contact EnerC before sending any product back so that we can provide the correct return instructions.
Email: enquiries@enerc.co.za
Phone & WhatsApp: +27 68 171 4201
9. Business Details
EnerC (Pty) Ltd
Company Registration: 2024/684196/07
185 Nkwe Road
Tierpoort, Pretoria
0056
South Africa
This policy does not exclude or limit any rights available to consumers under applicable South African law.