Privacy policy

Last updated: 9 September 2026

This Privacy Policy explains how EnerC (Pty) Ltd collects, uses, stores, shares and protects personal information when you visit www.enerc.co.za, purchase our products, contact us or otherwise interact with our business.

EnerC is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law.

1. About EnerC

EnerC (Pty) Ltd
Company Registration: 2024/684196/07
185 Nkwe Road
Tierpoort, Pretoria
0056
South Africa

Email: enquiries@enerc.co.za
Phone & WhatsApp: +27 68 171 4201

2. Personal Information We Collect

Depending on how you interact with EnerC, we may collect information such as:

  • Your name and surname.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Order and transaction information.
  • Customer account information.
  • Messages, enquiries, reviews and customer-support communications.
  • Device, browser, IP address and website-usage information.
  • Marketing preferences and interactions with our communications.

Payment information may be collected and processed by the payment providers made available through Shopify checkout. EnerC does not need to store your complete payment-card details in order to fulfil your order.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you place an order or create an account.
  • When you contact us by email, WhatsApp, telephone or contact form.
  • When you subscribe to marketing communications.
  • Automatically when you use our website through cookies and similar technologies.
  • From service providers that assist us with ecommerce, payments, delivery, analytics, reviews, marketing and customer support.

4. Why We Use Your Personal Information

EnerC may process personal information for legitimate business purposes, contractual requirements, legal obligations and, where required, with your consent.

We may use information to:

  • Process and fulfil customer orders.
  • Arrange delivery and provide tracking information.
  • Process returns, refunds and warranty claims.
  • Provide customer service and respond to enquiries.
  • Maintain customer accounts.
  • Prevent fraud and protect the security of our website.
  • Improve our website, products and customer experience.
  • Measure website and marketing performance.
  • Send promotional communications where permitted by law and according to your communication preferences.
  • Comply with applicable legal, accounting and regulatory requirements.

5. Shopify and Service Providers

Our online store is hosted using Shopify. Shopify provides the ecommerce infrastructure used to operate our website and process online transactions.

We may also use reputable third-party providers for services including:

  • Payment processing.
  • Courier and order delivery.
  • Email and marketing communications.
  • Website analytics and advertising.
  • Customer reviews.
  • Website applications and functionality.

These service providers may process personal information only as necessary to provide their services, subject to their own contractual and legal obligations.

6. Cookies and Similar Technologies

EnerC and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure advertising performance and improve our services.

You can manage or block cookies using your browser settings. Some website functionality may not operate correctly if certain cookies are disabled.

Shopify also uses cookies to operate the online store. More information about Shopify's use of cookies is available through Shopify's own privacy and cookie documentation.

7. Marketing Communications

Where permitted by law, EnerC may send product news, offers and other marketing communications to customers or subscribers.

You can unsubscribe from promotional emails at any time by using the unsubscribe link contained in the email.

Opting out of marketing communications will not prevent us from sending necessary transactional communications relating to orders, deliveries, refunds, warranties or customer-service matters.

8. Sharing Personal Information

EnerC does not disclose personal information unnecessarily. We may share information with parties that reasonably require it to provide services to you or operate our business, including:

  • Shopify and ecommerce service providers.
  • Payment processors.
  • Courier and delivery partners.
  • Marketing and communications providers.
  • Analytics and advertising providers.
  • Customer-review platforms.
  • Professional advisers or authorities where required by law.

We may also disclose information where required to comply with a legal obligation, prevent fraud, protect our rights or protect customers and the public.

9. Cross-Border Processing

Some of the technology and service providers used by EnerC may store or process information outside South Africa.

Where personal information is transferred outside South Africa, EnerC will take reasonable steps to ensure that such processing is handled in accordance with POPIA and applicable data-protection requirements.

10. Information Security

EnerC takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, handling warranties, complying with legal and accounting obligations and resolving disputes.

Information that is no longer required will be deleted, destroyed or de-identified where appropriate and permitted by law.

12. Your Rights Under POPIA

Subject to applicable law, you may have the right to:

  • Ask whether EnerC holds personal information about you.
  • Request access to personal information held about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of information where legally permitted.
  • Object to certain processing of your personal information.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing communications.
  • Lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before fulfilling a request involving personal information.

13. How to Exercise Your Privacy Rights

To request access, correction or deletion of personal information, object to processing or raise a privacy concern, contact EnerC using:

Email: enquiries@enerc.co.za
Phone & WhatsApp: +27 68 171 4201

14. Information Regulator of South Africa

If you believe your personal information has been processed in a manner that does not comply with POPIA, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za

15. Children's Personal Information

EnerC's online store is intended for general consumer shopping and is not specifically directed at children.

We do not knowingly collect children's personal information where such collection would require consent or authorisation that has not been obtained.

16. Third-Party Links

Our website may contain links to third-party websites or platforms. Those websites operate independently and have their own privacy policies.

EnerC is not responsible for the privacy practices of independently operated third-party websites.

17. Changes to This Privacy Policy

EnerC may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.

The latest version will be published on this page together with the updated revision date.

18. Contact EnerC

For questions about this Privacy Policy or how EnerC handles personal information:

EnerC (Pty) Ltd
Company Registration: 2024/684196/07
185 Nkwe Road
Tierpoort, Pretoria
0056
South Africa

Email: enquiries@enerc.co.za
Phone & WhatsApp: +27 68 171 4201